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Scammers are targeting cruise guests with fraudulent emails asking for payment to secure their bookings.
Passengers with bookings on Celestyal, Norwegian Cruise Line (NCL) and Cunard ships have been targeted in recent weeks.
One of the scam emails sent to Celestyal guests, seen by The Independent, asks for card details to confirm their booking.
It says: “This is a standard security procedure to confirm your identity and protect your booking against unauthorised use. It ensures that your cabin remains reserved exclusively in your name.”
Another asks for card details. It adds: “To finalise your reservation and lock in your cabin, please visit your guest portal via the link below within 24 hours.”
Celestyal has alerted guests on social media and on its website that these emails are false.
The cruise line said: “We are aware that some guests have received fraudulent emails purporting to be from Celestyal asking them to verify their booking and provide payment card details.
“We take the security of our guests' personal information extremely seriously and are investigating these reports as a priority with our technology teams and relevant service providers.”
Guests are advised not to click on any links and not to share personal or payment information, or to respond to the message.
The statement said: “If you have already provided payment card details or authorised a payment, please contact your bank or card provider immediately.
“If you have concerns about a communication relating to your booking, please contact Celestyal directly using our official contact details or speak to your Travel Advisor.
“We are continuing to investigate the reports.”
A Celestyal spokesperson told The Independent that “at no time was sensitive information breached”.
The spokesperson said: “Guests and travel partners have been contacted to advise them to remain vigilant, and to remind them that Celestyal will never ask for booking verification or payment card details through an unsolicited email link.
“The security of our guests’ personal information remains a priority, and we will provide further updates as appropriate.”
Separately, NCL has told guests that it is investigating reports of fraudulent emails claiming to be from the cruise line.
NCL said: “We advise guests not to click links, respond to these emails, or provide personal or payment information. Norwegian Cruise Line emails come from @ncl.com, @e.ncl.com or @nclcorp.com.”
Cunard also reported in September that a small number of guests had been emailed by scammers demanding payment.
Read more: The best cruise deals for 2026