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    UK: Nats Flight Data System Fault Disrupts Flights at Major Airports

    Airports have warned of further disruption on Wednesday after more than 2,000 flights to and from the UK were cancelled or delayed due to a “technical issue”.

    National Air Traffic Control Service (Nats) chief Martin Rolfe was summoned at lunchtime to see Heidi Alexander, the transport secretary, after reporting a problem with the organisation’s flight data processing system.

    Asked whether Ms Alexander and the prime minister still have confidence in Rolfe, a spokesperson said: “We have confidence in him and he’s been tasked with an investigation.”

    Around 1,300 flights to and from UK airports were cancelled on Tuesday, according to Flightradar24, with a further 347 cancellations recorded on Wednesday.

    About four hours after the disruption began, Nats said engineers had identified the problem and had fixed it.

    However, it was not clear how long it would take for systems to return to normal after the widespread delays and cancellations.

    A Nats spokesperson apologised for the delays and advised passengers to check with their airline before travelling to airports.

    Have you been affected by airport delays? Get in touch by emailing sophie.dickinson@independent.co.uk

    ‘I do not believe this issue was unavoidable’, says transport secretary

    Speaking in the House of Commons this afternoon, the transport secretary Heidi Alexander said that she did not believe the issue was “unavoidable”, as she said: “I am clear that passengers should not have to face this disruption.”

    She has asked the Civil Aviation Authority (CAA) to carry out an independent review into the incident, which will report back in six months.

    (Parliament TV)

    Natalie Wilson9 September 2026 15:53

    Risk of scam activity higher at times of major disruption, says expert

    Stranded passengers hoping to contact airline support services on social media can often fall foul of fraudulent replies from fake accounts. These purport to be from official sources – using airline branding and generic names – but are actually run by individuals hoping to access private information.

    Rob Burgess, editor of frequent flyer website Head for Points, warned: “Fake airline customer support lines are a long-term problem, but at time of major disruption its more likely people will get caught out. After all, it doesn't seem totally unbelievable that BA could have a separate Facebook page called 'BA Customer Support' or similar.

    “A genuine social account should have a verification tick or similar and, more importantly, have a large number of followers and posts going back many years. Remember that you don't need to hand over your credit card details before someone gets vital information on you - just giving your booking reference and surname allows access your personal details, and that can be used for a non-travel related scam."

    A fake BA customer service account
    A fake BA customer service account (X)

    Natalie Wilson9 September 2026 15:45

    Get in touch

    Natalie Wilson9 September 2026 15:23

    2,093 flights affected since Tuesday

    According to Cirium, the aviation analytics company, 2,093 flights have been affected by the Nats technical issue. The figure represents 5.91 per cent of the 5,869 scheduled flights. A normal day is between one and two per cent.

    So far on Wednesday, 347 flights have been cancelled or did not fly.

    Natalie Wilson9 September 2026 15:12

    What does Britain’s failing air traffic control boss have to do to get fired?

    Nats boss Martin Rolfe has the prime minister’s full support – but after a third major technical failure in as many years, grounding hundreds of flights and costing the British economy millions, it’s high time he was replaced, says James Moore.

    Natalie Wilson9 September 2026 14:53

    My husband 'may not make it to say goodbye to his mother before she passes away', says Independent reader

    Puspamathi Manogram has shared her experience of Heathrow delays with The Independent after a last-minute flight to visit her husband’s elderly mother in Sri Lanka was cancelled yesterday.

    She said: “When we arrived at the airport, we were informed that the flight had been cancelled. We were simply advised to go home and contact the airline again the following day.

    “This has put an immense amount of additional stress on both of us at an already incredibly difficult time. My husband is extremely anxious and worried that he may not make it in time to see his mother and say goodbye before she passes away.”

    Natalie Wilson9 September 2026 14:34

    I spent 11 hours in the airport trying to get to Naples – but I made it

    “I have finally made it to Naples for Arsenal's match against Napoli, a good 24 hours after I got to Gatwick on Tuesday,” says Miguel Delaney, The Independent’s Chief Football writer.

    “After almost 11 hours in the airport – including two on the plane – Easyjet emailed through details of my changed flights at 2.15am.

    “En route this morning, I checked in for the new flight only to find that the app couldn't give me a boarding pass.

    “It presented a problem as I was going to have to get a physical boarding pass. Amid the mayhem. And then a train broke down, turning a 24-minute journey into a 40-minute one, before another delay on the shuttle to the north terminal.

    “Easyjet staff were thankfully very quick and efficient. So, on physically being given a boarding pass at 9.42am, I somehow made it to the gate for 9.55am, exactly when it was supposed to close.”

    Miguel Delaney9 September 2026 14:33

    Operations at Glasgow airport ‘still recovering’

    Passengers have been advised to check with their airline for the latest flight information as operations recover at Glasgow airport.

    The airport said: “Flights continued to operate yesterday and today, but we are expecting ongoing disruption as aircraft and crew reposition. We advise passengers to check with their airline for the latest flight information and to only travel if they have a confirmed flight operating today.”

    Natalie Wilson9 September 2026 14:20

    Scenes at Heathrow airport this afternoon

    (Getty)
    (Getty)

    Natalie Wilson9 September 2026 14:07

    Nats says operations are 'stable' following Tuesday’s incident

    Nats, the National Air Traffic Service, said its operations are “stable” following Tuesday’s incident that led to hundreds of flight cancellations.

    In a statement on Wednesday afternoon, the air traffic control provider said: “Our operations are stable, and we continue to work closely with airlines and airports to support their recovery from the ongoing disruption to their operations.

    “We would also like to reiterate our apology to all those affected – passengers, airlines and airports – by our system issue yesterday.

    “While our immediate focus is on safely managing today’s flights, a full investigation will be conducted to establish what happened and identify any further action needed.”

    Natalie Wilson9 September 2026 13:50

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