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Jet2Holidays agreed to pay £7,000 compensation to a family after an “exploding” steam door injured two boys during a 2022 holiday.
The boys, who were 11 and 16 years old at the time of the incident, were staying at the five-star Green Nature Diamond Hotel in Marmaris in Dalaman, Turkey, with their parents.
On their penultimate day, the glass pane of a steam room door shattered and burst outwards at force.
Both boys suffered cuts to various parts of their bodies, including their feet, legs and arms.
The boys’ father, who chose to remain anonymous, described the scene as “carnage”.
He said: “We were in the hotel room when the eldest burst into the room. He was limping and there was blood everywhere after he cut all his feet leaving the spa.”
He said: “Luckily, there was a doctor on site, and he managed to patch them up, but I wanted answers and the manager was nowhere to be seen. There were no apologies, no nothing.”
He described the incident as “scary”, adding that his family “didn’t go on a package holiday for four years because of what happened – and the kids are still concerned about going through glass doors.
“You trust your tour operator to keep you safe. Jet2Holidays let us down.”
Jet2Holidays initially denied any liability for the accident abroad and injuries caused, but later agreed to pay £7,000 compensation to the family.
Anne Thomson, a senior litigation executive at Hudgell Solicitors and an accident abroad legal specialist, described the experience as “terrifying”.
She said: “The CCTV footage makes for especially uncomfortable viewing and underscores just how fortunate the brothers were to have avoided serious injury.
“We were disappointed with Jet2Holidays’ lackadaisical approach to genuine demand for answers, just as we were with the hotel’s baffling decision to not surrender the footage for so long.”
A spokesperson for Jet2 told The Independent: “We can confirm that we have reached a settlement in relation to an incident which occurred in 2022.
“The health and safety of our customers is extremely important to us, and we would like to reiterate how sorry we are about this incident.”